eitas (formerly the Jackson County Board of Services) is the statutorily-created taxing authority of Jackson County, Missouri, that provides funding and coordinates the planning and delivery of services for Jackson County citizens with developmental disabilities and their families. Noticing gaps in current service patterns, eitas contracted with the Midwest Center for Nonprofit Leadership to develop new programming models that will address the needs of previously unserved populations. The Midwest Center and eitas convened 30 developmental disability service providers in Jackson County to undertake a community-wide design thinking process. Service providers and Midwest Center staff collected more than 200 stories from individuals with developmental disabilities. All stories were analyzed for major themes, and inter-organizational teams worked to develop new programming solutions. Prototype programs are currently being developed and in 2020 eitas will launch the first wave of this new generation of programs.